Guest Experience Concierge | Front Desk & Reservations

Guest Services, Inc.; Breckenridge (CO); On-site; USD 25,000 - 36,000; Full time

Job summary

Guest Services, Inc. seeks a Front Desk Agent in Breckenridge, CO to perform all desk attendant functions including guest check-in/check-out, reservations, and switchboard duties. Strong customer service is essential.

Responsibilities include handling phone activity, coordinating with housekeeping, comparing charges, and ensuring accurate cash handling while maintaining a welcoming atmosphere for guests and vendors.

Qualifications

• High School Diploma preferred.
• Minimum age 16 or older.
• Clerical skills including typing, filing, office machine operations, cash register operation, and record maintenance.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Manage walk-in traffic and sign in customers as needed.
• Greet customers and assist with check-in/check-out and room assignments.
• Provide quotes for room rates and upsell when possible.
• Coordinate front desk with housekeeping and verify charges on guest folios.
• Handle payments and balance cash at shift end.
• Respond to guest inquiries and resolve complaints within authority.

Skills

Typing

Filing

Office machines

Cash register

Record keeping

Multitasking

Customer service

Interpersonal skills

English proficiency

Education

High School Diploma

Tools

Reservations system

POS system

Computer proficiency

Job description

Guest Services, Inc. seeks a Front Desk Agent in Breckenridge, CO to perform all desk attendant functions including guest check-in/check-out, reservations, and switchboard duties. Strong customer service is essential.

Responsibilities include handling phone activity, coordinating with housekeeping, comparing charges, and ensuring accurate cash handling while maintaining a welcoming atmosphere for guests and vendors.