Guest Experience Front Desk Associate

Guest Services, Inc.; Breckenridge (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent in Breckenridge, CO. You will perform desk duties including guest and vendor check-in/check-out, reservations and switchboard operations, while delivering exceptional customer service at all times.

Responsibilities include room registration, quoting rates, upselling, coordinating with housekeeping, and handling guest inquiries with professionalism and courtesy.

Qualifications

• High school diploma preferred; minimum age 16.
• Clerical duties include typing, filing, and cash register use.
• Must be computer literate and capable of handling multiple priorities.
• Strong interpersonal skills and problem-solving abilities.
• Ability to arrange and coordinate reservation schedules.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Handle phone activity and provide general knowledge to callers.
• Greet walk-in guests and sign in customers; maintain a welcoming demeanor.
• Register and assign rooms to guests.
• Provide room rate quotes and upsell when possible.
• Coordinate front desk and housekeeping activities.
• Verify charges, collect payments and balance cash at shifts.
• Respond to guest inquiries and resolve complaints within authority.

Skills

Clerical skills

Typing

Cash register operation

Customer service

Computer proficiency

Multitasking

Organization

Problem solving

Reservations scheduling

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent in Breckenridge, CO. You will perform desk duties including guest and vendor check-in/check-out, reservations and switchboard operations, while delivering exceptional customer service at all times.

Responsibilities include room registration, quoting rates, upselling, coordinating with housekeeping, and handling guest inquiries with professionalism and courtesy.