Guest Experience Pro: Front Desk & Reservations

Blue Water; Texas; On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water is seeking a proactive front desk associate to welcome guests and manage reservations from check-in to checkout. You will handle guest requests, assist with direction and arrangements, and ensure a smooth, friendly experience throughout the stay.

Ideal candidates have 1–3 years in front desk or guest services, strong communication, and the ability to work a diverse schedule, including evenings and weekends.

Qualifications

• High school diploma or GED required.
• 1-3 years of front desk, reservations, or customer service experience required.
• Must be enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work weekends, holidays, and evenings.

Responsibilities

• Efficiently operate front desk and guest service station features, including reservations, check-in/check-out, and handling charges.
• Deliver the Blue Water guest experience through phone and face-to-face interactions.
• Assist concierge with guest relations, directions, questions, and arrangements to support stays.
• Follow daily opening/closing procedures for the guest service center and maintain a clean, orderly environment.
• Follow cash handling procedures and manage receipts, ledgers, and daily charges.
• Ensure the property is guest-ready, clean, and well-manicured.
• Perform other duties as assigned and maintain reliable attendance.

Skills

Front desk

Reservations

Customer service

Communication

Detail-oriented

Education

High school diploma or GED

Tools

Computer systems

Job description

Blue Water is seeking a proactive front desk associate to welcome guests and manage reservations from check-in to checkout. You will handle guest requests, assist with direction and arrangements, and ensure a smooth, friendly experience throughout the stay.

Ideal candidates have 1–3 years in front desk or guest services, strong communication, and the ability to work a diverse schedule, including evenings and weekends.