Guest Experience Specialist - Front Desk & LIVE/STAY

Waterwalk Hospitality; Meridian (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

WaterWalk Hospitality is seeking a friendly Guest Service Representative to ensure proactive, courteous service at the front desk for guests and LIVE residents. You will manage daily operations, including check-in/check-out, guest inquiries, and AppFolio coordination, while upholding WaterWalk’s YES culture.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced environment, with weekend and evening shifts as needed to support business needs.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year front desk or customer service experience; hospitality experience preferred.
• Proficient in property management systems (AppFolio, Opera, or similar).
• Strong communication and multitasking in a fast-paced environment.

Responsibilities

• Greet guests and residents; check-in/check-out; handle inquiries.
• Maintain knowledge of property features, rates, and availability.
• Use PMS and AppFolio to update guest/resident records.
• Coordinate with housekeeping, maintenance, and leadership for seamless operations.
• Promote Wyndham Rewards enrollment and meet monthly targets.

Skills

Interpersonal communication

Customer service

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

AppFolio

Opera

Job description

WaterWalk Hospitality is seeking a friendly Guest Service Representative to ensure proactive, courteous service at the front desk for guests and LIVE residents. You will manage daily operations, including check-in/check-out, guest inquiries, and AppFolio coordination, while upholding WaterWalk’s YES culture.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced environment, with weekend and evening shifts as needed to support business needs.