Guest Experience Specialist | Front Desk & Concierge

Blue Water; Sevierville, Pigeon Forge (TN, TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water in Sevierville, TN seeks a friendly front desk associate to welcome guests, handle reservations, and manage check-ins/check-outs with a positive attitude. You will assist guests with inquiries, process payments, and ensure a smooth, welcoming first impression.

The role requires 1–3 years of front desk or customer service experience, strong communication, and the ability to work weekends, holidays, and evenings while maintaining high standards of service and accuracy.

Qualifications

• High school diploma or GED equivalent.
• 1-3 years in front desk/reservations or customer service.
• Enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work a diverse schedule including weekends, holidays and evenings.
• Able to use computers, phones, copiers, fax machines, and payment terminals.

Responsibilities

• Operate front desk and guest service stations for reservations, check-in/out, and handling site charges.
• Deliver guest interactions following The Blue Water Way, including phone and face-to-face service.
• Support concierge with guest directions, questions, and arrangements.
• Open and close guest service center following daily procedures.
• Follow cash handling procedures and manage receipts and ledgers.
• Maintain a clean, orderly, guest-ready property.
• Perform other duties as assigned.
• Provide regular and reliable attendance.

Skills

Communication skills

Attention to detail

Energetic and upbeat

Flexible schedule

Education

High school diploma or GED

Tools

Computer literacy

Phone systems

Cash handling tech

Job description

Blue Water in Sevierville, TN seeks a friendly front desk associate to welcome guests, handle reservations, and manage check-ins/check-outs with a positive attitude. You will assist guests with inquiries, process payments, and ensure a smooth, welcoming first impression.

The role requires 1–3 years of front desk or customer service experience, strong communication, and the ability to work weekends, holidays, and evenings while maintaining high standards of service and accuracy.