Front Desk & Guest Experience Specialist

Blue Water; Natural Bridge Station (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Blue Water is seeking friendly front desk and guest service staff at our Virginia property. You will manage reservations, check-ins/outs, handle charges, and assist guests with a warm, professional demeanor to ensure a smooth arrival and stay.

Ideal candidates bring 1–3 years in customer service, strong communication, and the ability to work weekends, holidays, and evenings. Seasonal roles provide sick time and holiday pay but no health benefits.

Qualifications

• High school diploma or GED equivalent.
• 1–3 years of front desk, reservations, or customer service experience.
• Must be enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work a diverse schedule including weekends, holidays, and evenings.
• Works well under pressure and with computers and office equipment (phones, copiers, fax, card/cash machines).
• Excellent communication skills.
• All-Hands-On-Deck mindset required.

Responsibilities

• Efficiently and professionally operate front desk and guest service station features, including reservations, check-in/out, and handling site charges or rental fees.
• Deliver guest interactions using the Blue Water Way, from phone handling to face-to-face interactions.
• Support concierge with guest relations, directing guests and assisting with arrangements for their stay.
• Follow daily opening and closing procedures for the guest service center, ensuring a clean, orderly environment.
• Follow cash handling procedures: collect monies, log charges, issue receipts, and drop cash at shift end.
• Maintain a clean, orderly, guest-ready property at all times.
• Perform other duties as assigned and maintain regular attendance.

Skills

Excellent communication

Energetic demeanor

Attention to detail

Enthusiastic attitude

Resilience under pressure

Team player

Education

High school diploma or GED

Tools

Cash handling systems

Job description

Blue Water is seeking friendly front desk and guest service staff at our Virginia property. You will manage reservations, check-ins/outs, handle charges, and assist guests with a warm, professional demeanor to ensure a smooth arrival and stay.

Ideal candidates bring 1–3 years in customer service, strong communication, and the ability to work weekends, holidays, and evenings. Seasonal roles provide sick time and holiday pay but no health benefits.