Guest Experience Pro: Front Desk & Overnight Duty

LBA Hospitality; Dothan (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is hiring for a front desk role at our hotel, focusing on exceptional guest service and efficient operations. The position emphasizes acting as Manager on Duty during the late evening and early morning hours, greeting guests, and coordinating with management to ensure standards are followed.

You will be responsible for registering guests, promoting hotel amenities, handling special requests, and maintaining professional and welcoming lobby areas.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Job description

LBA Hospitality is hiring for a front desk role at our hotel, focusing on exceptional guest service and efficient operations. The position emphasizes acting as Manager on Duty during the late evening and early morning hours, greeting guests, and coordinating with management to ensure standards are followed.

You will be responsible for registering guests, promoting hotel amenities, handling special requests, and maintaining professional and welcoming lobby areas.