Guest Experience Pro — Front Desk

TownePlace Suites Marriot Hotel; Williamsburg Estates (TN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and DevelopmentOp

Travel Discounts

Job summary

TownePlace Suites Marriot Hotel in Tennessee seeks a Front Desk Agent to greet guests, check them in and out, and set the tone for their stay. You will handle phones, assist with requests, and use hotel software to manage reservations and payments.

The role emphasizes warm, professional service, accurate cash handling, and clear communication with guests and team members to ensure a smooth guest experience.

Qualifications

• Provide a warm and welcoming first impression to our guests.
• Deliver exceptional customer service and create memorable guest experiences.
• Welcome and assist guests in person and over the phone every day.
• Check guests in and out accurately and efficiently.
• Enjoy solving problems and finding solutions to meet our guests’ needs.
• Use a computer and hotel software systems to complete daily tasks.
• Handle cash and credit card transactions accurately and confidently.
• Communicate professionally and effectively with guests and team members.

Responsibilities

• Provide a warm and welcoming first impression to our guests.
• Deliver exceptional customer service and create memorable guest experiences.
• Welcome and assist guests in person and over the phone every day.
• Check guests in and out accurately and efficiently.
• Enjoy solving problems and finding solutions to meet our guests’ needs.
• Use a computer and various hotel software systems to complete daily tasks.
• Handle cash and credit card transactions accurately and confidently.
• Communicate professionally and effectively with guests and team members.

Skills

Customer service

Communication

Cash handling

Job description

TownePlace Suites Marriot Hotel in Tennessee seeks a Front Desk Agent to greet guests, check them in and out, and set the tone for their stay. You will handle phones, assist with requests, and use hotel software to manage reservations and payments.

The role emphasizes warm, professional service, accurate cash handling, and clear communication with guests and team members to ensure a smooth guest experience.