Guest Experience Lead - Front Desk

Diverse Concepts, LLC; Pigeon Forge (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A hospitality company located in Pigeon Forge, Tennessee, is seeking a Front Desk Agent to manage guest registrations, assignments of rooms, and the overall guest experience. The role requires strong verbal communication skills and the ability to handle guest complaints effectively. Candidates must be friendly, outgoing, and willing to work flexible hours including nights and weekends. Physical stamina is necessary due to the nature of the job. Adequate training will be provided to ensure success.

Qualifications

• Must be willing to work days, nights, holidays and weekends.
• Must assist guests with complaints.
• Ability to work independently with little or no supervision.

Responsibilities

• Register guests and assign rooms.
• Assist in pre-registration and blocking of rooms for reservations.
• Process guest check-outs.
• Maintain cleanliness of the front desk area.

Skills

Strong verbal communication skills

Ability to work in a multi-cultural environment

Physical stamina and mobility

Friendly and outgoing personality

Job description

A hospitality company located in Pigeon Forge, Tennessee, is seeking a Front Desk Agent to manage guest registrations, assignments of rooms, and the overall guest experience. The role requires strong verbal communication skills and the ability to handle guest complaints effectively. Candidates must be friendly, outgoing, and willing to work flexible hours including nights and weekends. Physical stamina is necessary due to the nature of the job. Adequate training will be provided to ensure success.