Guest Experience Concierge

Hyatt House Morristown; Morristown (TN); Hybrid; USD 27,000 - 35,000; Full time

Job summary

Hyatt House Morristown in Morristown, TN is seeking Front Desk Agents to greet and register guests, provide outstanding service, and settle accounts at checkout. Primary duties include registering guests, handling reservations, hotel operator tasks, and concierge duties to maximize satisfaction.

Requires a high school diploma; hotel experience is preferred. Candidate should be upbeat, detail-oriented, and able to multi-task in a fast-paced environment, with strong communication and

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Strong customer service mindset and professional demeanor.
• Able to multitask and work under pressure in a fast-paced environment.
• Ability to read, write and communicate clearly with guests and colleagues.

Responsibilities

• Greet and register guests at arrival in a friendly, professional manner.
• Make, modify, and cancel reservations as needed.
• Operate the hotel switchboard and assist guests with inquiries.
• Provide concierge services and information about local attractions.
• Handle check-ins and check-outs professionally and efficiently.
• Maintain the front desk area and ensure brand standards are met.
• Communicate clearly with guests and team members to resolve issues.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Teamwork

Education

High School diploma

College coursework in related field

Tools

Microsoft Office

Job description

Hyatt House Morristown in Morristown, TN is seeking Front Desk Agents to greet and register guests, provide outstanding service, and settle accounts at checkout. Primary duties include registering guests, handling reservations, hotel operator tasks, and concierge duties to maximize satisfaction.

Requires a high school diploma; hotel experience is preferred. Candidate should be upbeat, detail-oriented, and able to multi-task in a fast-paced environment, with strong communication and