Hotel Front Desk: Guest Experience Specialist

Kinseth Hospitality / TownePlace Suites; De Pere (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at Kinseth hotels/restaurany

Job summary

Kinseth Hospitality / TownePlace Suites is seeking a front desk associate to provide superior guest service at the hotel lobby and front desk. You will register guests, handle reservations, answer inquiries, and ensure smooth operations during shifts.

Responsibilities include safety procedures, checkout processes, payments, and maintaining lobby cleanliness. This role requires friendly communication and efficient service at the front desk.

Responsibilities

• Greets, registers, suggests selling hotel rooms, issues keys, assigns rooms and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

Job description

Kinseth Hospitality / TownePlace Suites is seeking a front desk associate to provide superior guest service at the hotel lobby and front desk. You will register guests, handle reservations, answer inquiries, and ensure smooth operations during shifts.

Responsibilities include safety procedures, checkout processes, payments, and maintaining lobby cleanliness. This role requires friendly communication and efficient service at the front desk.