Hospitality Front Desk Agent — Guest Experience & PTO

Skyline Hospitality Group; Smyrna (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

Job summary

Courtyard Nashville Smyrna is seeking a friendly, professional Front Desk Agent to be the first point of contact for guests. The ideal candidate will excel in communication, hospitality, and multitasking in a fast-paced setting.

Responsibilities include checking guests in/out, handling inquiries, processing reservations, and maintaining accurate records while following Marriott brand standards.

Qualifications

• Previous front desk, hospitality, or customer service experience required.
• Strong communication and problem-solving abilities.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor, ensuring smooth check-in/check-out using Marriott's PMS system.
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
• Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
• Answer phone calls and emails, providing assistance with bookings and general inquiries.
• Offer recommendations on hotel amenities, local dining options, and attractions.
• Coordinate with housekeeping and maintenance teams to address guest requests promptly.
• Maintain accurate guest records while upholding confidentiality and security standards.
• Resolve guest concerns or complaints in a courteous and timely manner.
• Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Skills

Strong communication

Problem-solving

Multitasking

Job description

Courtyard Nashville Smyrna is seeking a friendly, professional Front Desk Agent to be the first point of contact for guests. The ideal candidate will excel in communication, hospitality, and multitasking in a fast-paced setting.

Responsibilities include checking guests in/out, handling inquiries, processing reservations, and maintaining accurate records while following Marriott brand standards.