Guest-Focused Front Desk Agent | Growth & Travel Discounts

SpringHill Suites by Marriott Chattanooga North/Ooltewah; Rock Ledge Estates (TN); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Voluntary benefits

401(k) match

Travel discounts

Referral bonuses

Telehealth

Résumé du poste

SpringHill Suites by Marriott Chattanooga North/Ooltewah is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage registrations with accuracy. You will address guest questions and special requests, ensuring smooth reservations and billing processes in a fast-paced hospitality environment.

Our team values a guest-focused attitude, strong communication, and collaboration. This role offers growth opportunities, daily teamwork, and a welcoming workplace within a

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsabilités

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including: hotel amenities and services, room categories and rates, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Connaissances

Guest service

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking & composure

Description du poste

SpringHill Suites by Marriott Chattanooga North/Ooltewah is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage registrations with accuracy. You will address guest questions and special requests, ensuring smooth reservations and billing processes in a fast-paced hospitality environment.

Our team values a guest-focused attitude, strong communication, and collaboration. This role offers growth opportunities, daily teamwork, and a welcoming workplace within a