Guest Experience Agent — Front Desk

Pier House; Orlando, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

TownePlace Suites Orlando is seeking a friendly Front Desk/Guest Services associate to welcome guests and manage check-in and check-out with efficiency. You will assist with pre-registration, block reservations when needed, and handle daily transactions while maintaining accuracy and courtesy.

The role requires knowledge of front office systems, strong cash handling, and the ability to work with teams to deliver great guest experiences. Nights, weekends, and holidays may be required.

Qualifications

• Experience greeting guests and handling check-in/out.
• Ability to post charges accurately and promptly.
• Proficiency with front office systems and daily transactions.
• Strong cash handling skills and payment processing.
• Familiarity with reservation blocks, cancellations, and relocation procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling, including receiving payments and making correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Work ethic

Team player

Communication

Flexibility

Attention to detail

Cash handling

Tools

Front Office system

Reservation system

Job description

TownePlace Suites Orlando is seeking a friendly Front Desk/Guest Services associate to welcome guests and manage check-in and check-out with efficiency. You will assist with pre-registration, block reservations when needed, and handle daily transactions while maintaining accuracy and courtesy.

The role requires knowledge of front office systems, strong cash handling, and the ability to work with teams to deliver great guest experiences. Nights, weekends, and holidays may be required.