Guest Experience Pro — Front Desk

Gale Hotel Miami; Miami Beach (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Gale Hotel Miami is seeking a friendly Front Desk Agent to welcome guests, check them in and out, handle payments, and provide information about local attractions and services.

The role requires at least 2 years in a front desk or similar hospitality position, bilingual English/Spanish preferred, ability to multitask, and flexibility to work weekends and holidays. You will coordinate with housekeeping and maintain accuracy of guest records.

Qualifications

• Minimum 2 years of Front Desk experience or similar role in hospitality.
• Experience with reservation/front desk systems.
• Strong problem-solving and multitasking abilities.
• Willingness to work varied shifts including weekends and holidays.

Responsibilities

• Welcome guests on arrival and check them into rooms.
• Answer phone calls and respond to guest inquiries.
• Process payments and maintain guest records accurately.
• Assist guests with luggage and coordinate with housekeeping and maintenance.

Skills

Front desk exp

Reservation systems

Multi-tasking

Bilingual EN/ES

Education

High School diploma

Tools

PMS software

Job description

Gale Hotel Miami is seeking a friendly Front Desk Agent to welcome guests, check them in and out, handle payments, and provide information about local attractions and services.

The role requires at least 2 years in a front desk or similar hospitality position, bilingual English/Spanish preferred, ability to multitask, and flexibility to work weekends and holidays. You will coordinate with housekeeping and maintain accuracy of guest records.