Front Desk Guest Services Specialist

Highgate; HMS Bounty (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Employer match

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Job summary

Highgate Hotels in Miami is seeking a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and communicate hotel services. The role emphasizes courteous service, efficient operations, and proper handling of packages and messages.

A positive, presentable demeanor is essential for peak front-desk performance. Qualifications include a high school diploma or equivalent, with college coursework useful, and prior customer service or hotel experience is preferred.

Qualifications

• High school diploma or equivalent required. College coursework in related field helpful.
• Experience in hotel or related field preferred.
• Customer service experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk according to Highgate standards.
• Answer guest inquiries about services, hours, and local information.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare shift paperwork and reports.
• Maintain knowledge of rates, packages, and promotions.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Stand for long periods

Cash handling policies

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

PBX console

Front Desk computer system

General computer experience

Job description

Highgate Hotels in Miami is seeking a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and communicate hotel services. The role emphasizes courteous service, efficient operations, and proper handling of packages and messages.

A positive, presentable demeanor is essential for peak front-desk performance. Qualifications include a high school diploma or equivalent, with college coursework useful, and prior customer service or hotel experience is preferred.