Guest Services Pro — Front Desk & Guest Experience

Sonesta International Hotels; Miami Beach (FL); On-site; USD 46,414,000 - 62,609,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company - 

401(k) Retirement Plan with Company - 

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term 

Disability Insurance

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Guest Services Agent in Miami Beach to warmly welcome guests, check them in, and provide information about hotel services. You will handle phone inquiries, process transactions, and support the Front Desk Operations Manager during shifts.

The role requires a friendly, professional communicator with strong math and multitasking abilities, able to work mornings, evenings, weekends, and holidays. ServSafe and/or TIPS certifications may be required.

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service preferred.
• Fluent English reading/writing; other languages beneficial.
• Professional verbal and written communication skills.
• Basic math, budgeting and variances preferred.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe and/or TIPS certifications may be required.

Responsibilities

• Register guests, issue room keys, and provide information on services.
• Answer phones promptly and courteously.
• Process cash and card transactions, post charges, and balance deposits.
• Maintain security of cash transactions and guest information.
• May book reservations and upsell rooms to maximize revenue.
• Follow seasonal reservation strategy and coordinate with team.
• Promote teamwork and quality service across shifts and departments.
• Ensure guest requests are fulfilled and special deliveries are made.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Teamwork

Cash handling

Multitasking

Education

High School diploma

ServSafe certification

TIPS certification

Driver's license

Tools

Opera PMS

Microsoft Office

Job description

Sonesta International Hotels is seeking a Guest Services Agent in Miami Beach to warmly welcome guests, check them in, and provide information about hotel services. You will handle phone inquiries, process transactions, and support the Front Desk Operations Manager during shifts.

The role requires a friendly, professional communicator with strong math and multitasking abilities, able to work mornings, evenings, weekends, and holidays. ServSafe and/or TIPS certifications may be required.