Guest Experience & Pickup Specialist

Macy's, Inc.; Murray (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Holidays

Job summary

Macy’s is hiring At Your Service Center Colleagues to deliver a seamless and personalized shopping experience across returns, Buy Online Pickup In Store, and order pickups. You’ll work a variety of shifts, embracing a fast-paced retail environment with a customer-first mindset.

Join a team that values hospitality, teamwork, and everyday excellence. You’ll help keep the shopping space inviting and ensure smooth transactions while supporting loyalty and service programs.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Understand and communicate with customers, co-workers and supervisors.
• Read and understand employment policies in English.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Assist with Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Support all At Your Service activities while upholding Macy’s service standards.
• Keep the shopping space clean, organized, and inviting for customers.
• Help ensure a friction-free customer pickup experience and correct transaction processing.
• Contribute to a team-focused, customer-first environment.

Skills

Customer service

Multitasking

Communication

Teamwork

Flexibility

Tools

POS system

Job description

Macy’s is hiring At Your Service Center Colleagues to deliver a seamless and personalized shopping experience across returns, Buy Online Pickup In Store, and order pickups. You’ll work a variety of shifts, embracing a fast-paced retail environment with a customer-first mindset.

Join a team that values hospitality, teamwork, and everyday excellence. You’ll help keep the shopping space inviting and ensure smooth transactions while supporting loyalty and service programs.