Seasonal Customer Experience Associate — In‑Store Pickup

Macy's; Oak Brook (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, returns, and order pickups while upholding Macy's service standards in a fast-paced environment.

The role emphasizes customer-first service, teamwork, and adaptability across shifts including nights, weekends, and holidays. You’ll help keep the store space welcoming and organized for every guest.

Qualifications

• Demonstrate strong customer service skills while engaging with shoppers.
• Ability to multitask and stay organized in a fast-paced environment.
• Clear communication with customers, teammates, and supervisors.
• Comfort with handling registers and payment systems.

Responsibilities

• Assist customers with purchases, returns, and BOPS processes.
• Maintain a clean, organized, and inviting shopping area.
• Promote loyalty benefits and help customers enroll in programs.
• Support curbside, pickup, and in-store order fulfillment efficiently.
• Provide genuine hospitality and close interactions with customers.

Skills

Customer service

Multitasking

Communication

Cash handling

Job description

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, returns, and order pickups while upholding Macy's service standards in a fast-paced environment.

The role emphasizes customer-first service, teamwork, and adaptability across shifts including nights, weekends, and holidays. You’ll help keep the store space welcoming and organized for every guest.