Guest Experience & People Leader

lululemon; Columbia Township (MO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead store operations and develop a high-performing team. You will drive guest-centric service, coach associates, and partner with the Store Manager on hiring, training, and performance management.

Responsibilities include managing floor coverage, tactical merchandising, and ensuring a safe, inclusive store environment. The role requires 1 year of people management and 1 year of leadership experience, with a flexible schedule.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.
• Work schedule could include mornings, evenings, weekends, and holidays.
• 1 year people management experience.
• 1 year leadership experience including managing business operations and administration and managing projects or processes.
• Education: High school diploma, GED, or equivalent.
• Education: Bachelor’s degree or equivalent.
• Experience in retail or sales management is preferred.
• Experience in recruiting, hiring, or training employees is a plus.

Responsibilities

• Lead from the floor to build, manage, and develop team members.
• Create an inclusive environment and culture where team members belong and grow.
• Support Store Manager in hiring and building a diverse team.
• Provide direct feedback, coaching, mentoring, and development check-ins.
• Manage performance documentation and address performance concerns.
• Deliver exceptional guest experiences and resolve guest issues on the floor.
• Review business data and merchandising to inform planning and stock decisions.
• Open and close the store according to procedures, ensure safety and compliance.

Skills

People management

Leadership

Education

High school diploma, GED, or equivalent

Bachelor’s degree or equivalent

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead store operations and develop a high-performing team. You will drive guest-centric service, coach associates, and partner with the Store Manager on hiring, training, and performance management.

Responsibilities include managing floor coverage, tactical merchandising, and ensuring a safe, inclusive store environment. The role requires 1 year of people management and 1 year of leadership experience, with a flexible schedule.