Guest Experience Leader & Team Coach

lululemon; Salt Lake City (UT); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health & dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development programs

Mentorship programs

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead store floor operations and develop a high-performing team. You will coach staff, ensure an inclusive culture, and drive exceptional guest experiences aligned with our values.

The role focuses on building belonging, managing performance, and delivering superior service while supporting store leadership in daily operations and strategic initiatives.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Ability to travel to assigned store with reliable transportation.
• Schedule includes a variable timetable—early mornings, evenings, weekends and holidays.

Responsibilities

• Lead on-floor guest experience and product education.
• Provide floor leadership to team members and ensure coverage.
• Resolve guest feedback and escalations to make it right for guests.

Skills

People management

Leadership

Guest experience

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead store floor operations and develop a high-performing team. You will coach staff, ensure an inclusive culture, and drive exceptional guest experiences aligned with our values.

The role focuses on building belonging, managing performance, and delivering superior service while supporting store leadership in daily operations and strategic initiatives.