Guest Experience PBX Agent - Flexible Front Desk Relief

EOS Hospitality LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits discussed during interview

Job summary

Hamilton Hotel in Washington, DC is seeking guest experience PBX Agents to join our call center team. You will handle guest calls using a multi-line system and support seamless front desk operations.

The ideal candidate has 1+ year hotel call center or PBX experience, is fluent in English, and can work flexible hours including weekends and holidays; bilingual skills are a plus. Proficiency in MS Office and hotel software is preferred.

Qualifications

• 1+ year call center or PBX experience preferred or 2+ years in a high-volume call center.
• 1+ year experience with multi-line phone systems required.
• Superior telephone etiquette; must be able to smile through the phone to enhance guest experience.
• Creative problem solver with strong follow-up skills.
• Must be fluent in English; bilingual abilities preferred.

Responsibilities

• Handle guest calls using a multi-line PBX system for the Hamilton Hotel.
• Provide exceptional guest experience through telephone interactions and service recovery.
• Coordinate with departments to resolve guest inquiries and requests.
• Maintain professional communication and follow-up on guest issues.
• Work a flexible schedule including mornings, evenings, weekends and holidays.

Skills

Call center experience

PBX experience

Customer service

Problem solving

Bilingual abilities

Education

High school diploma

Tools

MS Office

Opera PMS

HotSOS

Job description

Hamilton Hotel in Washington, DC is seeking guest experience PBX Agents to join our call center team. You will handle guest calls using a multi-line system and support seamless front desk operations.

The ideal candidate has 1+ year hotel call center or PBX experience, is fluent in English, and can work flexible hours including weekends and holidays; bilingual skills are a plus. Proficiency in MS Office and hotel software is preferred.