Hotel Guest Services PBX Agent (24/7)

SH Seattle, L.L.C.; Seattle (WA); On-site; USD 26,708 - 38,038; Full time

Job summary

SH Seattle, L.L.C. is seeking a Call Center / PBX Agent to manage all hotel calls and assist with critical information exchange. Key responsibilities include directing calls, providing support for arrival and departure services, such as airport transfers and luggage storage.

The ideal candidate will have at least 1 year of relevant experience and demonstrate a strong commitment to superior service. Candidates with secondary language skills are encouraged to apply.

Qualifications

• Minimum 1 year of similar work experience in a customer-focused role.
• Flexible and willing to meet the demands of a 24-hour operation.
• Ability to speak a secondary language is a plus.

Responsibilities

• Field all hotel calls and direct them appropriately.
• Communicate critical information to guests and staff.
• Assist with arrival and departure services, including airport transfers and luggage storage.

Skills

Superior Service Orientation

Organizational Skills

Multi-tasking Ability

Team Player

Language Skills

Job description

SH Seattle, L.L.C. is seeking a Call Center / PBX Agent to manage all hotel calls and assist with critical information exchange. Key responsibilities include directing calls, providing support for arrival and departure services, such as airport transfers and luggage storage.

The ideal candidate will have at least 1 year of relevant experience and demonstrate a strong commitment to superior service. Candidates with secondary language skills are encouraged to apply.