Guest Experience Front Desk Specialist

NOPSI Hotel; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Job summary

Beacon Hotel & Corporate Quarters in Washington, DC is seeking a Front Desk Agent to assist guests with arrival and departure, manage registrations, and provide exceptional service in a fast-paced environment.

Responsibilities include greeting guests, inputting and retrieving information in the computer system, handling payments, and delivering accurate information about local attractions and hours of operation.

Qualifications

• Hotel experience preferred.
• Ability to input information into a computer system.
• Excellent verbal and written communication.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in/check-out.
• Input and retrieve guest information in the computer system.
• Process payments, post charges to guest accounts and balance a house bank.
• Answer phones promptly and relay messages to guests and staff.
• Resolve guest concerns and coordinate with departments to ensure satisfaction.

Skills

Customer service

Cash handling

Communication

Attention to detail

Tools

POS system

Calculator

Job description

Beacon Hotel & Corporate Quarters in Washington, DC is seeking a Front Desk Agent to assist guests with arrival and departure, manage registrations, and provide exceptional service in a fast-paced environment.

Responsibilities include greeting guests, inputting and retrieving information in the computer system, handling payments, and delivering accurate information about local attractions and hours of operation.