Front Office Supervisor – Guest Experience Leader

EOS Hospitality LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Hamilton Hotel in Washington, DC is seeking a Manager on Duty to support the Front Office leadership during shifts and ensure outstanding guest experiences. You will promptly address guest concerns, coordinate with other departments, and maintain high standards of service, cleanliness, and safety.

Ideal candidates will have a high school diploma, strong communication skills, and solid computer proficiency including common office software; Opera experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong computer literacy and ability to use word processing, spreadsheets, and databases.
• Excellent written and verbal communication skills.

Responsibilities

• Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests’ needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensures proper communication within the department
• Other job duties as required by management

Skills

Strong communication

Office software

Education

High school diploma or equivalent

Tools

Opera

Job description

Hamilton Hotel in Washington, DC is seeking a Manager on Duty to support the Front Office leadership during shifts and ensure outstanding guest experiences. You will promptly address guest concerns, coordinate with other departments, and maintain high standards of service, cleanliness, and safety.

Ideal candidates will have a high school diploma, strong communication skills, and solid computer proficiency including common office software; Opera experience is a plus.