Guest Experience PBX Agent — Flexible Shifts

Hamilton Hotel; Washington, Northern (District of Columbia, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Hamilton Hotel in Washington, DC is seeking a Guest Experience PBX Agent to join our call center team. The role focuses on delivering exceptional guest service over multi-line phone systems and coordinating with hotel staff to ensure smooth operations.

The ideal candidate has 1+ year hotel call center or PBX experience (or 2+ years in a high-volume call center), strong English communication, basic MS Office skills, and availability to work early mornings, late nights, weekends, and holidays.

Qualifications

• 1+ year direct hotel PBX/call center experience preferred or 2+ years in high-volume call center.
• 1+ year experience with multi-line phone systems required.
• Fluent English; bilingual abilities preferred.
• High school diploma required.
• Proficient in MS Office; Opera or hotSOS experience preferred.

Skills

PBX experience

Multi-line phones

English fluency

Bi-lingual

High school diploma

MS Office

Opera/ hotSOS experience

Education

High school diploma

Tools

Opera

hotSOS

Job description

Hamilton Hotel in Washington, DC is seeking a Guest Experience PBX Agent to join our call center team. The role focuses on delivering exceptional guest service over multi-line phone systems and coordinating with hotel staff to ensure smooth operations.

The ideal candidate has 1+ year hotel call center or PBX experience (or 2+ years in a high-volume call center), strong English communication, basic MS Office skills, and availability to work early mornings, late nights, weekends, and holidays.