PBX Agent/Front Desk Relief

Hamilton Hotel; Washington, Northern (District of Columbia, KY); On-site; USD 38,000 - 48,000; Full time

Job summary

Hamilton Hotel in Washington, DC is seeking a Guest Experience PBX Agent to join our call center team. The role focuses on delivering exceptional guest service over multi-line phone systems and coordinating with hotel staff to ensure smooth operations.

The ideal candidate has 1+ year hotel call center or PBX experience (or 2+ years in a high-volume call center), strong English communication, basic MS Office skills, and availability to work early mornings, late nights, weekends, and holidays.

Qualifications

• 1+ year direct hotel PBX/call center experience preferred or 2+ years in high-volume call center.
• 1+ year experience with multi-line phone systems required.
• Fluent English; bilingual abilities preferred.
• High school diploma required.
• Proficient in MS Office; Opera or hotSOS experience preferred.

Skills

PBX experience

Multi-line phones

English fluency

Bi-lingual

High school diploma

MS Office

Opera/ hotSOS experience

Education

High school diploma

Tools

Opera

hotSOS

Job description

Hamilton Hotel
1001 14th St NW
Washington, DC 20005, USA

Description

The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team!

Successful candidates will possess the following skills and expertise:

• 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
• 1+ year experience with multi-line phone systems is required.
• Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
• Must be a creative problem solver with superior follow-up skills.
• Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
• Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
• High school diploma is required.
• Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Benefits discussed during interview process

Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.