PBX Agent / Front Desk Relief

EOS Hospitality LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

Hamilton Hotel, managed by EOS Hospitality, is seeking Guest Experience PBX Agents for its call center team. The role requires strong multi-line phone system experience, excellent telephone etiquette, and top-tier problem solving.

Flexibility to work mornings, late nights, overnights, weekends and holidays is essential; English fluency is required, bilinguals preferred. Candidates should have a high school diploma and be proficient with MS Office; experience with Opera or hotSOS is desirable.

Qualifications

• 1+ year direct related hotel experience as a call center or PBX agent preferred, or 2+ years in a high-volume call center with strong customer service.
• 1+ year experience with multi-line phone systems is required.
• Superior telephone etiquette is required; must smile through the phone to enhance guest experience.
• Creative problem solver with superior follow-up skills.
• Fluency in English required; bilingual abilities preferred.
• High school diploma is required.
• Proficient with MS Office/Excel/Word; hotel software like Opera or hotSOS is a plus.

Skills

Call center experience

PBX systems

Multi-line phones

Telephone etiquette

Problem solving

English fluency

Bi-lingual preferred

Flexible schedule

Education

High school diploma

Tools

MS Office

Excel

Word

Opera

hotSOS

Job description

Description

The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team!

Successful candidates will possess the following skills and expertise:

• 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
• 1+ year experience with multi-line phone systems is required.
• Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
• Must be a creative problem solver with superior follow-up skills.
• Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
• Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
• High school diploma is required.
• Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Benefits discussed during interview process

Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality