Front Desk Guest Services Pro — Flexible Schedule

EOS Hospitality LLC; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

401k Retirement Plan

Job summary

EOS Hospitality LLC is seeking a Guest Services Agent for Hamilton Hotel in Washington, DC. This role involves greeting and registering guests, providing information on hotel services, and handling the check-out process efficiently.

The ideal candidate will have customer service experience, a high school diploma, and the ability to remain standing for extended periods. A competitive benefits package includes health insurance and paid time off.

Qualifications

• Customer service experience required, preferably in hospitality.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Standing for long periods required.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out, handling payments and queries.
• Promote hotel services using up-selling techniques.
• Resolving guest inquiries and complaints efficiently.

Skills

Customer Service experience

Fluent English

Hilton systems knowledge

Ability to lift 50 pounds

Education

High School Diploma or equivalent

Job description

EOS Hospitality LLC is seeking a Guest Services Agent for Hamilton Hotel in Washington, DC. This role involves greeting and registering guests, providing information on hotel services, and handling the check-out process efficiently.

The ideal candidate will have customer service experience, a high school diploma, and the ability to remain standing for extended periods. A competitive benefits package includes health insurance and paid time off.