Hospitality Ops Leader: Guest Experience & Team Growth

Urban Air Adventure Parks; Paradise Valley (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Urban Air Adventure Parks in Paradise Valley is seeking an experienced Assistant General Manager to provide leadership and ensure operational excellence. This role involves motivating the team and fostering a customer-focused environment to achieve business goals.

The ideal candidate will have a strong background in hospitality, with at least 3 years of supervisory experience. Responsibilities include hiring, scheduling, and overseeing staff training, as well as enhancing customer experience and operational standards.

Qualifications

• 3+ years' supervisory or management experience required.
• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, etc.).
• CPR/First Aid Certification is preferred.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring, retention of staff, and staff training programs.
• Develop weekly schedules and ensure appropriate staffing levels.

Skills

Hospitality experience

Supervisory skills

Communication skills

Motivational skills

Team development

Job description

Urban Air Adventure Parks in Paradise Valley is seeking an experienced Assistant General Manager to provide leadership and ensure operational excellence. This role involves motivating the team and fostering a customer-focused environment to achieve business goals.

The ideal candidate will have a strong background in hospitality, with at least 3 years of supervisory experience. Responsibilities include hiring, scheduling, and overseeing staff training, as well as enhancing customer experience and operational standards.