Operations Lead — Guest Experience & Team Growth

Urban Air Adventure Parks; Columbia (SC); On-site; USD 50,000 - 65,000; Full time

Job summary

Urban Air Adventure Parks in Columbia is seeking an Assistant General Manager to lead the team and drive customer satisfaction. The role involves driving accountability and results, providing leadership, and maintaining high operational standards.

The ideal candidate will have a background in hospitality with at least 3 years of supervisory experience. Key responsibilities include overseeing staff, managing schedules, and ensuring compliance with safety standards.

Qualifications

• 3+ years supervisory or management experience required.
• CPR/First Aid Certification is preferred.
• Must be professional and have a positive attitude.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention, coaching, and training of staff.
• Develop weekly schedules and ensure appropriate staffing levels.
• Maintain a safe, clean, and secure environment for all guests and staff.

Skills

Experience in hospitality

Strong communication skills

Ability to motivate others

Adaptability and flexibility

Job description

Urban Air Adventure Parks in Columbia is seeking an Assistant General Manager to lead the team and drive customer satisfaction. The role involves driving accountability and results, providing leadership, and maintaining high operational standards.

The ideal candidate will have a background in hospitality with at least 3 years of supervisory experience. Key responsibilities include overseeing staff, managing schedules, and ensuring compliance with safety standards.