Hospitality Operations Leader & Team Mentor

Urban Air Adventure Parks; Fairview Heights (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Urban Air Adventure Parks in Fairview Heights is looking for an Assistant General Manager to lead and motivate a team, ensuring exceptional customer service. This role requires 3+ years of management experience in hospitality and entails staffing, scheduling, and operational oversight.

The ideal candidate is professional, energetic, and adaptable, demonstrating strong communication skills. They will work in a dynamic environment, leading the execution of service standards and creating a positive atmosphere for both staff and guests.

Qualifications

• 3+ years of supervisory or management experience is required.
• Experience in hospitality (Theme Parks, Hotels, etc.) is a must.
• Strong communication skills; ability to interact enthusiastically.

Responsibilities

• Cultivate a team environment for exceptional customer service.
• Assist in hiring and employee retention training.
• Lead and motivate staff to ensure customer satisfaction.

Skills

Hospitality experience

Supervisory skills

Microsoft Office

Communication skills

Adaptability

Job description

Urban Air Adventure Parks in Fairview Heights is looking for an Assistant General Manager to lead and motivate a team, ensuring exceptional customer service. This role requires 3+ years of management experience in hospitality and entails staffing, scheduling, and operational oversight.

The ideal candidate is professional, energetic, and adaptable, demonstrating strong communication skills. They will work in a dynamic environment, leading the execution of service standards and creating a positive atmosphere for both staff and guests.