Guest Experience & Team Growth Manager

Urban-Air-Adventure-Park; Coon Rapids (MN); On-site; USD 55,000 - 70,000; Full time

Job summary

Urban Air Adventure Park is seeking a motivated manager to lead daily operations, promote a culture of activating awesome, and drive guest satisfaction in a high-energy environment.

You will supervise staff, participate in hiring and training, and develop weekly schedules to ensure adequate coverage and an outstanding guest experience. The role requires leadership, accountability and a commitment to safety and brand standards.

Qualifications

• Experience in hospitality or entertainment environments preferred.
• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Team leadership

Customer service

Staff coaching

Communication

Employee development

Tools

Microsoft Office

Job description

Urban Air Adventure Park is seeking a motivated manager to lead daily operations, promote a culture of activating awesome, and drive guest satisfaction in a high-energy environment.

You will supervise staff, participate in hiring and training, and develop weekly schedules to ensure adequate coverage and an outstanding guest experience. The role requires leadership, accountability and a commitment to safety and brand standards.