Guest Experience & Operations Supervisor

Towne Park, LLC.; Portsmouth (NH); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and AD&D insurance

Short-term and long-term disability

401k retirement savings plan

Paid time off and holidays

Job summary

Towne Park, LLC. is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated location in Portsmouth, NH. You will oversee guest services, staffing, training, and performance to meet service standards.

Responsibilities include managing two or more associates, addressing customer concerns, and coordinating with the Account Manager to align with client objectives while maintaining daily operations and financial reporting.

Qualifications

• Associate’s degree or equivalent preferred.
• Valid driver’s license and clean driving record.
• Minimum of one year of related hospitality experience.

Responsibilities

• Ensure guest service is delivered exceptionally on all shifts.
• Assist in recruitment, hiring, orientation and coaching of associates.
• Manage client satisfaction and communicate with the client regularly.
• Oversee scheduling, training, and performance appraisals for staff.
• Drive revenue controls, shift reporting and cash handling accuracy.

Skills

Drive manual

Written communication

Communication skills

Interpersonal skills

Policy interpretation

Education

Associate's degree or equivalent

Tools

MS Office

Job description

Towne Park, LLC. is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated location in Portsmouth, NH. You will oversee guest services, staffing, training, and performance to meet service standards.

Responsibilities include managing two or more associates, addressing customer concerns, and coordinating with the Account Manager to align with client objectives while maintaining daily operations and financial reporting.