Associate Manager, Hotel Guest Experience & Operations

Towne Park, LLC.; Philadelphia (Philadelphia County); On-site; USD 48,000 - 72,000; Full time

Job summary

Towne Park, LLC is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, staffing, and daily operations to meet service standards.

Responsibilities include hiring, training, evaluating and discharging associates, managing performance, and ensuring accurate reporting and revenue collection. You will collaborate with the account manager and client staff to deliver exceptional

Qualifications

• Experience managing guest/patient services and staff.

Responsibilities

• Ensure guest service experience is delivered exceptionally on all shifts.
• Efficiently allocate labor resources to support service delivery.
• Recruit and hire new associates; orient and train new staff.
• Guide accounts managers on guidelines; provide coaching and performance reviews.
• Develop cohesive working relationships with client staff and maintain regular communication.
• Understand and drive business metrics for forecasting, productivity, and revenue identification.

Job description

Towne Park, LLC is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, staffing, and daily operations to meet service standards.

Responsibilities include hiring, training, evaluating and discharging associates, managing performance, and ensuring accurate reporting and revenue collection. You will collaborate with the account manager and client staff to deliver exceptional