Guest Experience & Operations Manager

Towne; Washington (District of Columbia); On-site; USD 50,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Life and AD&D insurance

Disability insurance

401k plan

Job summary

Towne Park is seeking an Associate Manager at a Towne Park location. You will oversee guest services, hire and train associates, manage scheduling, and ensure performance against client objectives.

Strong communication and leadership are essential to deliver exceptional service and financial outcomes. Responsibilities include mentoring staff, coordinating with the account team, and maintaining safety and policy compliance.

Qualifications

• Associate's degree or equivalent degree preferred.
• Valid driver's license and clean driving record.
• A minimum of one year of related experience in hospitality.
• Knowledge of Towne Park's safety and security procedures and HIPAA policies.
• Knowledge of Towne Park's customer service principles and business metrics.

Responsibilities

• Ensure guest service experience is delivered exceptionally and consistently.
• Efficiently allocate labor resources and manage scheduling.
• Participate in recruitment and hiring processes; train new associates.
• Provide orientation and on-the-job training; coach and evaluate staff.
• Develop relationships with client staff; maintain communication and visibility.
• Drive business metrics for forecasting, productivity, and revenue reporting; ensure proper revenue reporting.

Skills

Guest service

Communication

MS Office & POS

Public speaking

Diversity & culture

Policy comprehension

Written communications

Customer complaints handling

Safety awareness

Manual transmission driving

Education

Associate's degree or equivalent preferred

Tools

MS Office (Excel, Word, Outlook)

POS systems

Job description

Towne Park is seeking an Associate Manager at a Towne Park location. You will oversee guest services, hire and train associates, manage scheduling, and ensure performance against client objectives.

Strong communication and leadership are essential to deliver exceptional service and financial outcomes. Responsibilities include mentoring staff, coordinating with the account team, and maintaining safety and policy compliance.