Guest Experience & Operations Manager

Towne; Portsmouth (NH); In loco; USD 50.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401k

Descrizione del lavoro

Towne Park in Portsmouth, NH seeks an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, hiring, training, evaluating and directing staff, and manage financial reporting.

Responsibilities include maintaining client relations, coaching associates, and ensuring compliance with Towne Park standards. This role requires strong leadership, operational oversight, and a customer‑driven mindset.

Competenze

• Associate’s degree or equivalent degree preferred.
• Valid driver’s license and clean driving record.
• Minimum of 1 year experience in hospitality.
• Knowledge of Towne Park procedures, safety standards and client service expectations.

Mansioni

• Ensure guest service experiences are delivered exceptionally and consistently.
• Recruit, train, and evaluate associates; manage performance and scheduling.
• Maintain regular communications with client staff and Towne Park leadership; build relationships.
• Oversee financial reporting, labor planning, and adherence to company policies.

Conoscenze

Manual transmission

MS Office proficiency

Guest service

Communication skills

Team leadership

Formazione

Associate degree or equivalent

Strumenti

MS Office

Descrizione del lavoro

Towne Park in Portsmouth, NH seeks an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, hiring, training, evaluating and directing staff, and manage financial reporting.

Responsibilities include maintaining client relations, coaching associates, and ensuring compliance with Towne Park standards. This role requires strong leadership, operational oversight, and a customer‑driven mindset.