Guest Services & Operations Lead

Towne Park, LLC.; Orlando (FL); Sur place; USD 46 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

401(k) retirement plan

Résumé du poste

Towne Park, LLC. is seeking an Associate Manager at a designated Orlando location to oversee guest services, recruit and train staff, and manage daily operations. The role emphasizes hospitality excellence, safety, and client relations.

Responsibilities include staffing, performance coaching, and ensuring financial accuracy across shift reports and revenue controls. The position offers competitive pay and benefits. Join Towne Park to deliver outstanding experiences.

Qualifications

• Associate degree or equivalent required for consideration.
• Valid driver’s license with a clean driving record.
• Minimum of 1 year of hospitality experience or similar.
• Knowledge of client service expectations and safety procedures at Towne Park.

Responsabilités

• Ensure guest service is delivered exceptionally on all shifts and set a positive example.
• Recruit, hire, train, and evaluate associates; direct work and provide coaching.
• Assist in budgeting, forecasting, and financial reporting for the location.
• Maintain regular client communication and ensure service standards are met.
• Supervise revenue reporting, shift cash handling, and overtime controls.
• Address customer concerns and escalate issues as needed to protect quality.

Connaissances

Manual transmission driving

MS Office proficiency

Verbal communication

Written communication

Customer service

People management

Training and coaching

Formation

Associate’s degree or equivalent degree

Outils

POS systems

Description du poste

Towne Park, LLC. is seeking an Associate Manager at a designated Orlando location to oversee guest services, recruit and train staff, and manage daily operations. The role emphasizes hospitality excellence, safety, and client relations.

Responsibilities include staffing, performance coaching, and ensuring financial accuracy across shift reports and revenue controls. The position offers competitive pay and benefits. Join Towne Park to deliver outstanding experiences.