Guest Experience & Operations Manager

Paycom - ATS; Malibu (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Paycom - ATS in Malibu seeks a Guest Relations Manager to oversee daily hotel operations across Rooms and F&B, concierge, housekeeping and engineering. The role includes guiding guest relations, supervising check-in/out, and resolving guest requests with a focus on service quality.

Responsibilities include staff coaching, scheduling and payroll oversight, HR-related tasks, and ensuring compliance with departmental policies.

Qualifications

• High school diploma or equivalent vocational training certificate required.
• Two years of Guest Services management experience in a similar resort or luxury hotel.
• Experience with HR systems for managing posting positions, conducting hiring process and evaluations.

Responsibilities

• Overseeing daily operations and tasks of Rooms and F&B departments.
• Conducting pre-shift meetings and monitoring communication logs.
• Overseeing guest check-in and check-out, developing guest relations and handling guest requests.
• Daily inspection of guest rooms, public spaces and back of house areas; resolve deficiencies.
• Training, coaching, and counselling Concierge, Bell/Valet, Housekeeping, Engineering, and F&B staff.
• Assist with scheduling, payroll, documenting tardiness, absenteeism or policy violations.
• Foster cooperative climate; maximize productivity and morale; ensure policy compliance.
• Attend hotel/department meetings and mandatory trainings.

Education

High school diploma or equivalent

Some college or college degree preferred

Degree in hospitality management preferred

Job description

Paycom - ATS in Malibu seeks a Guest Relations Manager to oversee daily hotel operations across Rooms and F&B, concierge, housekeeping and engineering. The role includes guiding guest relations, supervising check-in/out, and resolving guest requests with a focus on service quality.

Responsibilities include staff coaching, scheduling and payroll oversight, HR-related tasks, and ensuring compliance with departmental policies.