Guest Experience Lead – Mountain Resort

Paycom - ATS; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a Guest Services Lead to oversee daily front-desk and kiosk operations, ensuring an exceptional guest experience across phone, email, and in-person interactions.

You will manage team scheduling, handle complex guest escalations, coordinate group sales from inquiry to arrival, and assist with ticketing, rentals, and lost-and-found. This role requires a friendly, patient hospitality mindset and the ability to multitask in a fast-paced environment.

Qualifications

• Self-motivated, dependable, and able to work effectively with others.
• Strong attention to detail, organizational skills, and basic math/POS abilities.
• Willingness to develop new skills and adapt to changing needs.
• Strong interpersonal skills with a friendly, patient, and guest-focused attitude.
• Ability to work a flexible schedule, including weekends, holidays, and peak resort days.

Responsibilities

• Lead daily front-desk and kiosk operations to ensure exceptional guest service.
• Manage team scheduling, breaks, and time-off requests; de-escalate guest situations.
• Direct group sales inquiries from initial contact to arrival, including payments and pass issuance.
• Provide frontline support across phone, email, and in-person interactions; maintain up-to-date knowledge of offerings.
• Oversee lost and found, reservations for rentals and lessons, and portal navigation across channels.

Skills

Self-motivated

Dependable

Teamwork

Attention to detail

Organizational skills

POS basics

Interpersonal skills

Flexibility

Adaptability

Job description

Paycom - ATS is seeking a Guest Services Lead to oversee daily front-desk and kiosk operations, ensuring an exceptional guest experience across phone, email, and in-person interactions.

You will manage team scheduling, handle complex guest escalations, coordinate group sales from inquiry to arrival, and assist with ticketing, rentals, and lost-and-found. This role requires a friendly, patient hospitality mindset and the ability to multitask in a fast-paced environment.