Hotel Operations Lead — Guest Experience & Team Growth

Paycom - ATS; Norfolk (VA); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Associate Development Plan

Job summary

Paycom - ATS is seeking an Operations Manager for a Norfolk hotel property. This role supports all hotel operations including front desk, housekeeping, and breakfast to deliver exceptional guest experiences.

The candidate should have 2 years of related hotel management education and 4 years of guest services or related experience; Marriott experience is a plus. Responsibilities include ensuring brand standards, overseeing departments, and driving financial performance.

Qualifications

• 2 year degree in Hotel and Restaurant Management or related major.
• 4 years’ experience in guest services, front desk, housekeeping, or related professional area.
• Marriott experience helpful.

Responsibilities

• Ensure brand standards across all property departments.
• Oversee operation of all property departments to ensure guest satisfaction.
• Maintain a viable key control program and regulatory compliance.
• Review financial statements and sales data to monitor performance and identify cost-saving opportunities.
• Lead by example, set clear performance expectations with the General Manager, and coach staff as needed.
• Ensure orientation for new team members and promote a diverse, inclusive workplace.

Skills

Guest service excellence

Leadership

Communication

Education

2 year degree in Hotel and Restaurant Management or related major

Job description

Paycom - ATS is seeking an Operations Manager for a Norfolk hotel property. This role supports all hotel operations including front desk, housekeeping, and breakfast to deliver exceptional guest experiences.

The candidate should have 2 years of related hotel management education and 4 years of guest services or related experience; Marriott experience is a plus. Responsibilities include ensuring brand standards, overseeing departments, and driving financial performance.