Front Desk & Guest Experience Agent

Paycom - ATS; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a Guest Service Agent to be the face of the hotel, delivering exceptional service from check-in to check-out. You will register guests, assign rooms, and handle payments with accuracy and courtesy.

You will manage reservations, calls, and inquiries while providing local area information and assisting with dining, transportation, and tours. Maintain guest records, support PBX tasks, and promote hotel services to maximize revenue.

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, calls, messages, and guest inquiries
• Provide local information and assist with dining, transportation, and tours
• Maintain accurate guest records and complete shift reports
• Promote hotel services using suggestive selling to maximize revenue
• Create a welcoming environment through professional communication and attention to detail

Job description

Paycom - ATS is seeking a Guest Service Agent to be the face of the hotel, delivering exceptional service from check-in to check-out. You will register guests, assign rooms, and handle payments with accuracy and courtesy.

You will manage reservations, calls, and inquiries while providing local area information and assisting with dining, transportation, and tours. Maintain guest records, support PBX tasks, and promote hotel services to maximize revenue.