Guest Experience Leader: Front Desk & Team Coach

Paycom - ATS; Princeton (NJ); On-site; USD 52,000 - 70,000; Full time

Job summary

Paycom - ATS is seeking a Guest Service Manager to lead daily front desk operations, coach a motivated team, and ensure guest interactions are welcoming, efficient, and solution oriented. You will oversee check-ins, check-outs, reservations, and guest accounts while maintaining brand standards and a smooth daily workflow.

In this on-site leadership role, you will collaborate with housekeeping, engineering, and leadership to monitor staffing, logs, and financial documentation, resolve guest

Qualifications

• Previous front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Professional, reliable, and able to lead by example.
• Organized and comfortable managing multiple priorities.
• Confident working with hotel systems and guest service processes.
• Passionate about hospitality and creating memorable experiences.

Responsibilities

• Manage daily front desk operations and team performance.
• Train, coach, and support guest service representatives and supervisors.
• Oversee check ins, check outs, reservations, and guest account handling.
• Resolve guest concerns quickly and professionally.
• Ensure front desk procedures and brand standards are followed.
• Communicate effectively with housekeeping, engineering, and leadership.
• Monitor staffing needs, scheduling, and daily workflow.
• Maintain accurate logs, reports, and financial documentation.
• Support a welcoming, service oriented environment for guests and staff.

Skills

Front desk leadership

Communication

Guest service

Problem solving

Tools

Hotel PMS software

Job description

Paycom - ATS is seeking a Guest Service Manager to lead daily front desk operations, coach a motivated team, and ensure guest interactions are welcoming, efficient, and solution oriented. You will oversee check-ins, check-outs, reservations, and guest accounts while maintaining brand standards and a smooth daily workflow.

In this on-site leadership role, you will collaborate with housekeeping, engineering, and leadership to monitor staffing, logs, and financial documentation, resolve guest