Guest Experience & Operations Coordinator

Travel Leisure Resort Development Inc; Indiana (PA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to support the Tour reception, gifting, and contracts in alignment with standard operating procedures. The role involves assisting Sales and Marketing, maintaining guest information, and ensuring accuracy of documentation.

The position requires a High School Diploma and at least one year of general office and customer service experience. Proficiency with MS Word/Outlook/Excel and familiarity with CRS/EPNY is advantageous.

Qualifications

• High School Diploma required.
• 1 year general office experience preferred.
• 1 year customer service experience required.
• Experience with CRS/EPNY systems is a plus.

Responsibilities

• Greet and qualify touring guests.
• Assign tours to Sales Agents and provide information to Sales & Marketing.
• Data entry of tour and gifting information into CRS/EPNY and run reports.
• Prepare and balance cash and site statistics for Contract Department.

Skills

Customer service

Office coordination

Data entry

Education

High School Diploma

Tools

CRS/EPNY

MS Word

MS Outlook

MS Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to support the Tour reception, gifting, and contracts in alignment with standard operating procedures. The role involves assisting Sales and Marketing, maintaining guest information, and ensuring accuracy of documentation.

The position requires a High School Diploma and at least one year of general office and customer service experience. Proficiency with MS Word/Outlook/Excel and familiarity with CRS/EPNY is advantageous.