Guest Experience & Contracts Coordinator

Travel + Leisure Co.; Long Beach (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. is seeking a Coordinator to handle front-end operations for tours, gifting, and contract processing. You will greet guests, collect information, and coordinate with Sales and Marketing teams to ensure smooth presentations and proper documentation.

Responsibilities include data entry into CRS/EPNY, cash handling, and maintaining compliance with PII/PCI standards. A High School Diploma and at least one year in office or customer service roles are required.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents.
• Provide exceptional guest service; answer phones and respond to questions.
• Distribute premiums; complete daily reconciliation of gifts, tours and contracts.
• Enter data into CRS/Epiphany; prepare cash statistics and site metrics.
• Maintain documents and protect PII/PCI data.

Skills

Customer service

Office administration

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Job description

Travel + Leisure Co. is seeking a Coordinator to handle front-end operations for tours, gifting, and contract processing. You will greet guests, collect information, and coordinate with Sales and Marketing teams to ensure smooth presentations and proper documentation.

Responsibilities include data entry into CRS/EPNY, cash handling, and maintaining compliance with PII/PCI standards. A High School Diploma and at least one year in office or customer service roles are required.