Guest Experience & Operations Coordinator

Travel Leisure Resort Development Inc; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Life and accidental coverage

Disability insurance

Paid time off

Job summary

Travel + Leisure Co. is seeking a detail-oriented Operations Coordinator to greet touring guests, collect information, and coordinate with Sales and Marketing. The role includes processing contracts, reconciling daily activity, and ensuring accurate data entry in Central Reservations and Epiphany systems.

The position requires a high school diploma and at least one year of office and customer service experience, with proficiency in MS Word, Outlook, and Excel. No travel is required.

Qualifications

• High School Diploma required.
• 1 year of general office experience and 1 year of customer service experience.
• Proficient in MS Word, Outlook, Excel; CRS/EPNY experience preferred.

Responsibilities

• Greet and qualify touring guests and collect guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing as needed.
• Handle contracts questions and complete daily gift, tour and contract reconciliation.
• Enter tour and gifting data into CRS/EPNY and run reports.
• Prepare and balance cash, down payments, site stats for Contract Department.

Skills

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Tools

CRS (Central Reservation System)

EPNY

Job description

Travel + Leisure Co. is seeking a detail-oriented Operations Coordinator to greet touring guests, collect information, and coordinate with Sales and Marketing. The role includes processing contracts, reconciling daily activity, and ensuring accurate data entry in Central Reservations and Epiphany systems.

The position requires a high school diploma and at least one year of office and customer service experience, with proficiency in MS Word, Outlook, and Excel. No travel is required.