Vacation Operations & Contracts Coordinator

Travel + Leisure Co.; Chicago (IL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. is seeking an on-site Coordinator to manage tour reception, gifting, and contract processes in accordance with SOPs. You will greet guests, qualify tours, answer questions, and support Sales & Marketing staff.

The role involves data entry into CRS/EPNY systems, balancing cash, and maintaining PCI/PII compliant owner information. A High School Diploma and 1 year of office and customer service experience are required.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.
• Proficiency with CRS or EPNY preferred.

Responsibilities

• Greet and qualify touring guests; collect and validate guest information; assign tours to Sales Agents.
• Provide exceptional customer service; answer phones and guest questions; assist property owners with contract questions.
• Distribute premiums at presentation closure; complete daily gift, tour and contract reconciliation.
• Data entry of tour and gifting information into CRS/Epiphany; run reports; prepare and balance cash and site stats.
• File and secure all documents; maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts; support Sales Staff; maintain legal documents.
• Assist Supervisor to provide administrative support to Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed.

Skills

Customer service

Data entry

Communication skills

Education

High School Diploma

Tools

CRS/EPNY

MS Word

MS Outlook

MS Excel

Job description

Travel + Leisure Co. is seeking an on-site Coordinator to manage tour reception, gifting, and contract processes in accordance with SOPs. You will greet guests, qualify tours, answer questions, and support Sales & Marketing staff.

The role involves data entry into CRS/EPNY systems, balancing cash, and maintaining PCI/PII compliant owner information. A High School Diploma and 1 year of office and customer service experience are required.