Guest Experience & Office Services Concierge

CBRE Group, Inc.; Austin (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

CBRE Group, Inc. in Austin is seeking a Workplace Experience Concierge to deliver world‑class customer service to employees and guests in the designated building. You will greet entrants, issue passes, and ensure security protocols are followed.

Additionally, you will coordinate activities, manage on‑site events, respond to inquiries, and assist with facilities tasks such as mail and onboarding to create a welcoming, safe environment for all occupants.

Qualifications

• Prior experience in guest/customer service preferred.
• Strong verbal and written communication.
• Ability to coordinate events and vendors.

Responsibilities

• First point of contact for all entrants; greet visitors and issue passes.
• Answer phone professionally and create/ deliver presentations when needed.
• Arrange and confirm recreational, dining, and business activities; coordinate events on behalf of requestor.

Skills

Customer Service

Communication

Event Coordination

Facilities Support

Vendor Coordination

Job description

CBRE Group, Inc. in Austin is seeking a Workplace Experience Concierge to deliver world‑class customer service to employees and guests in the designated building. You will greet entrants, issue passes, and ensure security protocols are followed.

Additionally, you will coordinate activities, manage on‑site events, respond to inquiries, and assist with facilities tasks such as mail and onboarding to create a welcoming, safe environment for all occupants.