Guest Experience & Building Services Coordinator

CBRE Group, Inc.; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact for arrivals, manage passes, phones, events, and workplace services, and coordinate with vendors to ensure smooth operations. The role emphasizes professional communication, on-site event support, and adherence to security procedures to maintain a safe and welcoming environment for all occupants and

Qualifications

• This role requires strong customer service skills with a friendly, professional demeanor.
• Ability to communicate clearly with employees, guests, and coworkers.
• Experience coordinating events, space setup, and deliveries is a plus.

Responsibilities

• First point of contact for all arrivals; greet guests and issue passes.
• Answer phones professionally; assist with presentations and group speaking needs.
• Coordinate recreational, dining, and business activities for requests.
• Manage maintenance work orders and coordinate workplace services.
• Address inquiries or complaints with professional customer service.
• Organize on-site events, including space setup and supply delivery.
• Follow security procedures and ensure safety of all individuals.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly to the team and follow manager directions.

Skills

Customer service

Communication

Reception

Event coordination

Vendor coordination

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact for arrivals, manage passes, phones, events, and workplace services, and coordinate with vendors to ensure smooth operations. The role emphasizes professional communication, on-site event support, and adherence to security procedures to maintain a safe and welcoming environment for all occupants and