Guest Experience & Office Logistics Lead

SPS North America; Seattle (WA); On-site; USD 55,152,000 - 74,618,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Medical Benefits

401k matching

Job summary

SPS North America is seeking a Client Services Associate in Seattle to manage mail, logistics, and front-of-house duties. You’ll keep the office spaces guest-ready, support conference rooms, and assist with moves and inventory while delivering five-star service.

Ideal candidates are customer-focused, tech-savvy, organized, and professional, with 1+ years in hospitality, retail, or office services. This is a dynamic, active role requiring mobility and teamwork.

Qualifications

• Customer-focused mindset with a drive to deliver 5-star service.
• Comfortable with MS Office and able to learn new package-tracking/shipping software.
• Able to pivot between tasks like mail, reception, and conference room setup.
• Professional appearance and calm, helpful demeanor under busy conditions.

Responsibilities

• Master the lifecycle of mail and packages with chain-of-custody processes.
• Maintain show-ready spaces in the Business Service Center, kitchens and conference rooms.
• Keep office equipment like MFDs running and be the first responder when issues arise.
• Step in as backup for reception and concierge services with a warm, professional welcome.
• Assist with office moves, light maintenance, and inventory management to improve workflow.

Skills

Customer-obsessed

Tech-Savvy

Organized & Agile

Natural Professional

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

SPS North America is seeking a Client Services Associate in Seattle to manage mail, logistics, and front-of-house duties. You’ll keep the office spaces guest-ready, support conference rooms, and assist with moves and inventory while delivering five-star service.

Ideal candidates are customer-focused, tech-savvy, organized, and professional, with 1+ years in hospitality, retail, or office services. This is a dynamic, active role requiring mobility and teamwork.